Change Management Communication Templates – Kick Off, Pre Go-Live and Post Go-Live
Post Go Live Communication -External Stakeholders
What
A post-go-live update email to announce the successful system transition, provide details on resolved issues, and reassure customers of the continued commitment to customer service. This communication template is designed to be sent immediately after the go-live date.
Why
The purpose of this communication is to inform customers about the successful system transition, address any issues that may have occurred during the transition period, and assure them of the company’s commitment to resuming normal operations and providing exceptional service.
How
The email acknowledges the challenges faced during the transition period and extends apologies for any inconvenience caused. It provides details on the specific issues encountered during the transition and outlines the resolutions that have been implemented.
Note
Customize the email template by adding the company logo and personalizing the “From” field. Review and revise the details of the issues encountered and their resolutions to align with the specific circumstances of the system transition. Ensure that the email is sent immediately after the go-live date to keep customers informed.
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